Outsourcing

Developing New Service Offering for BPO

Competition had forced the client to look for increased differentiation to beat its cost-based competitors. Traditional models were not able to deliver the expected revenue growth.

Developing New Service Offering for BPO

Attrition Analysis in BPOs

Attrition has been the biggest problem that BPO industry has been facing for a long time now. RedSeer consulting evaluates the real-costs of attrition in BPOs and recommends a 4-step process for tackling attrition in the outsourcing industry.

Attrition Analysis in BPOs

Verticalization of BPO

Company had recently transformed its organization structure from function-based to vertical-based, and wanted to create domain expertise for telecom vertical management.

Verticalization of BPO

Study on Diversification (France Telecom)

A study on how France Telecom made a strategic choice with its foray into e-health through Orange Healthcare.

 

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Study on Diversification (France Telecom)

Up-selling and Cross-selling in ITeS

With improved data analytics, has come an improved possibility of up-selling and cross-selling for the telecom clients. This RedSeer whitepaper evaluates how BPOs firm can add value and help their clients in up-selling and cross-selling their products and services.

 

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Up-selling and Cross-selling in ITeS

Telecom Multi Channel Strategy

With emerging channels and customer segments, there are new opportunities and challenges for BPOs and their clients. RedSeer consulting discusses the vital aspects of pursuing a multi-channel strategy for BPOs in the telecom domain.

 

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Telecom Multi Channel Strategy

Tackling Attrition in BPOs

Attrition has been the biggest problem that the BPO industry has been facing for a long time now. RedSeer consulting evaluates the real-costs of attrition in BPOs and recommends a 4-step process for tackling attrition in the outsourcing industry.

 

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Tackling Attrition in BPOs

Trends in Credit Cards Outsourcing

Cards and Payments account for about a quarter of banking systems revenues. This whitepapers evaluates key trends in the credit cards outsourcing space.

 

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Trends in Credit Cards Outsourcing

Convergence in Telecom Outsourcing

Convergence in telecom is pervasive and creates various challenges for all the stakeholders in the telecom ecosystem. This article evaluates these impacts on the outsourcing providers and recommends building in-house domain expertise to tackle these challenges.

 

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Convergence in Telecom Outsourcing

India Captives and Offshoring Analysis

Captive back-offices account for about 40% of the Indian BPO market. RedSeer captive analysis captures key trends in the India captive market across verticals, business functions and geographies.

India Captives and Offshoring Analysis